W3.CSS

FAQ

Shipping Info

We are based in Singapore and currently ship worldwide (other than UK due to VAT regulations).

There may be shipping and delivery delays for international orders due to COVID-19. Do note that it will take around a minimum of 3-4 weeks for your order to arrive.

Please contact us or visit the following website to check if international shipping is available to your country: https://www.singpost.com/covid-19-updates/international-postal-services-updates

Shipping Rates

The following shipping profiles are available for selection during checkout:

Local (Singapore)
Normal Mail: 1.00 SGD
Registered Mail (with tracking): 2.80 SGD

International
Normal Mail: 2.60 SGD
Registered Mail (with tracking): 5.30 SGD

Processing/Delivery Time

All orders will be processed within 3-5 business days.

For local orders, estimated arrival time is 1-2 weeks.

For international orders, estimated arrival time is 3-4 weeks (minimum).

Return/Cancellation Policy

We gladly accept cancellations before your order has been dispatched.

We do not accept any returns or exchanges.

We highly recommend for you to opt for 'Registered Mail' to ensure that your order is trackable. We will not be responsible for any lost mails/packages.

Please contact us at [email protected] should you have any problems with your order.